Notifications
Notifications
The eStatus.io platorm notifies your users to incident and maintenance events. The folloiwng guidelines will explain when notifications are sent and will give you an idea of the expected delivery timelines.
The following chart gives a detailed overview of when notifications are sent for events:
| Event | SMS | Slack | ||
|---|---|---|---|---|
| Incident: Investigating | x | x | x | x |
| Incident: Identified | x | x | x | |
| Incident: Resolved | x | x | x | x |
| Maintenance: Scheduled | x | x | x | x |
| Maintenance: In Progress | x | x | x | x |
| Maintenance: Verification | x | x | x | |
| Maintenance: Complete | x | x | x | x |
Email notifications are sent to verified subscribers only and will be sent only if the subscriber has subscribed to an affected service.
Delivery SLA: Within 5 minutes of event submission.
SMS
SMS notifications are sent to verified subscribers only and will be sent only if the subscriber has subscribed to an affected service.
Delivery SLA: Within 2 minutes of event submission.
Slack
Slack webhook notifications are sent to the specified webhook url for all events.
Delivery SLA: Within 2 minutes of event submission.
Twitter notifications are sent to the verified account for all events.
Delivery SLA: Within 2 minutes of event submission.